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bCare Case Management

Rally around service commitments

It's a race all day every day when it comes to maintaining uninterrupted services for your customers.  Add to that business partners, geographies and multiple time zones, and you've got a real juggling act on your hands.  With Case Management, we've put all the necessary tools and information in one place, so you can rally the team around your service commitments with ease.

Details

Case Management tracks the service history for each asset on the network, providing vital information for troubleshooting.

Benefits

Spot recurring equipment fault with ease.  It facilitates the implementation of scheme for vendors to replace, rather than repair, faulty equipment after repeated failures

Details

Working alongside Service Inventory, Case Management is able to identify other alarms on the network that you may consider linking to the current case, based on the alarms that are already linked to the case.

Benefits

It helps ensure no relevant alarms to a case are overlooked and Case Management has made the process almost effortless.

Details

At the click of a button, Case Management can notify all affected customers of their impacted services, complete with all vital information.

Benefits

Raise the bar for customer experience by demonstrating your commitments to them with timely communication and complete control of the situation.

Product Highlights

Centralized management

Check out how similar cases to the current one were handled in the past with the click of a button.