Service Assurance

Closing the loop between network and customer management

Assuring your customer service requires an OSS that can fulfill a number of vital roles. The first is to transform data from your various network serving element management systems (EMS) and network management systems (NMS) into timely and accurate information about your network and services.  With this information combined into context around the most important asset on your network, your customer, the insights we can reveal on unplanned events as they occur becomes far more powerful in facilitating improved customer management. 

Coordinate your global operation from one platform

Information by itself is of no value unless you can act on it. And timely action is key in submarine network operations.  So we provide the ability to effect incident and problem management capability on the OSS itself.  Working from a single operational platform leveraged by your entire global operation reduces overheads, double handling and the occurrence of manual errors significantly.  With this capability in place you can steadily improve mean time to identify (MTTI) and repair (MTTR) and even mitigate various unplanned events from occuring again.