bCare allows the full life cycle of incidents and planned work, from creation through to the coordination, dispatch and recording of supporting tasks, to be all managed within one ubiquitous platform. It empowers your workforce by placing all necessary information at their fingertips.
bCare’s incident resolution process is modeled after the best practices recommended by the Information Technology Infrastructure Library (ITIL) . bCare takes the best from ITIL and overlays additional capabilities to specific processes applicable to wholesale network operations. These process templates can be tailored to your specific needs with custom business logic and screen layout.
With bCare the OSS is now able to take on the majority of the process coordination and communication for cases and tasks, freeing the network operation and field resources to focus on their operational activities rather than the administration of those activities. By measuring and reporting on every step in the process bCare improves accountability and facilitates the assurance of both internal key performance indicators (KPIs) and external service level agreements (SLAs).
bCare’s incident resolution process is modelled after best practices recommended by ITIL®. It can be tailored to your specific needs with custom business logic and screen layout
